Web sites like businesses can never stand still. Even as we work through the upgrade and fix the numerous bugs and display issues we have on the site, our vision is moving to the next modifications and changes that will enable our customers to get more from our site.
These changes include additional product lines, better navigation and a faster environment.
We are currently reviewing the additions of underwear, socks and general merchandise to our product lines.
Already in development is a search by grade which will allow our users to search for items based on the quality of the garment within the online catalog browse. This would enable the user to search for first quality, irregulars, or imperfects based on the customers needs.
The navigation has been improved with a hot link to the quick order screen from the banner. We hope you will use this quickorder link and the online catalog link to jump back and forth from the online catalog to the ordering section.
Our internet service provider is upgrading the speed and reliability of our network tonight and this should eliminate many of the timeouts and stalls that are experienced on our web site.
Pick and scan functionality is in the works and while we will need to make all warehouses RF ready, which will take some time, it will increase our accuracy on shipments and increase the speed in the shipping department. Pick and scan software will validate the item is part the order and the ship date is within the time frame parameter requested by the customer. Currently we ship 95% of our orders the same day with a 98% accuracy.
We have big plans for our trailer load users as well as our imperfect users. Changes are in the works to give our distributors and jobbers the ability to view our in coming shipments before they arrive at our distribution centers.
If you experience any problems on the updated web site please drop a note to sales@rgriley.com. We truly appreciate all insights provided.
Tuesday, April 28, 2009
Tuesday, April 21, 2009
RG Riley upgrades software
This coming Saturday 4.25.2009 we will be upgrading our back office software as well as upgrading our web site and web site features. The web site will be down Saturday from 6:00 am until 1:00 pm. While we believe this transition will go smoothly it will not happen with out some pain. Please expect delays in shipments and possible problems on http://www.rgriley.com/ for the first part of next week.
Major changes will be seen in the RG Riley banner with the addition of links to most of our popular pages including our twitter feed, faq, blog and an a link to our warehouse locations including a feed from Google maps which will help you find our various locations.
Included in this upgrade will be a link to our My Account feature which will enable our users to manage their account once the user has logged in to the site. The user will now be able to edit their account including adding contacts, updating email addresses, and updating the users tax ID number and add multiple ship to addresses. The user can also add additional users to manage their account and place orders. Within the My Account section we have added a link to view your sales history by dollars and by products. Lastly the user will be able to check the progress of each order and track UPS or Fed Ex shipments. The My account feature will simplify the ability for the web user to change their existing password.
In terms of how our customer service personnel and how our web customers browse our inventory we believe we have update and simplified the process. The closeouts tab has been renamed discontinued and now can be searched by product category or by mill. RG Riley sells closeout and irregular clothing and therefore the change in the name from closeouts to discontinued is more fitting with the market we are serving. Discontinued items are styles or colors we are liquidating and all have been marked down. These can include styles that may be one color and size or simply an item that we need to liquidate. Please view our packing details to see the exact packing you are buying. We discontinue styles for many reasons including slow moving items, items that are only available in one warehouse, small quantity styles and items that are being replaced by newer items. The online catalog will now display a header for new styles as well as discontinued styles and styles that are currently on special. The discontinued styles and specials will display the closeout or sale price on the main browse of the quick order screen to enable our users to be able to view only those items that meet the price point they are looking to purchase.
We hope you will find these changes beneficial in your search for off price clothing and that it will serve to increase your profits.
RG Riley is a clothing wholesaler in the off price apparel industry. We service 1000's of doors in the United States, the Caribbean and around the world. We have a full staff of customer service personnel who are available to help you with your web experience and search for the products you are seeking. You can purchase from http://www.rgriley.com/ over the phone, on the web, by fax and by walking in to any of our distribution centers. Click on warehouse locations to view our locations and hours of operation. To speak to a customer service representative call 800.624.3922.
Major changes will be seen in the RG Riley banner with the addition of links to most of our popular pages including our twitter feed, faq, blog and an a link to our warehouse locations including a feed from Google maps which will help you find our various locations.
Included in this upgrade will be a link to our My Account feature which will enable our users to manage their account once the user has logged in to the site. The user will now be able to edit their account including adding contacts, updating email addresses, and updating the users tax ID number and add multiple ship to addresses. The user can also add additional users to manage their account and place orders. Within the My Account section we have added a link to view your sales history by dollars and by products. Lastly the user will be able to check the progress of each order and track UPS or Fed Ex shipments. The My account feature will simplify the ability for the web user to change their existing password.
In terms of how our customer service personnel and how our web customers browse our inventory we believe we have update and simplified the process. The closeouts tab has been renamed discontinued and now can be searched by product category or by mill. RG Riley sells closeout and irregular clothing and therefore the change in the name from closeouts to discontinued is more fitting with the market we are serving. Discontinued items are styles or colors we are liquidating and all have been marked down. These can include styles that may be one color and size or simply an item that we need to liquidate. Please view our packing details to see the exact packing you are buying. We discontinue styles for many reasons including slow moving items, items that are only available in one warehouse, small quantity styles and items that are being replaced by newer items. The online catalog will now display a header for new styles as well as discontinued styles and styles that are currently on special. The discontinued styles and specials will display the closeout or sale price on the main browse of the quick order screen to enable our users to be able to view only those items that meet the price point they are looking to purchase.
We hope you will find these changes beneficial in your search for off price clothing and that it will serve to increase your profits.
RG Riley is a clothing wholesaler in the off price apparel industry. We service 1000's of doors in the United States, the Caribbean and around the world. We have a full staff of customer service personnel who are available to help you with your web experience and search for the products you are seeking. You can purchase from http://www.rgriley.com/ over the phone, on the web, by fax and by walking in to any of our distribution centers. Click on warehouse locations to view our locations and hours of operation. To speak to a customer service representative call 800.624.3922.
Wednesday, April 15, 2009
Keeping up with RG Riley
The weather is breaking and our customers are taking advantage of the changes in the weather by opening their stands at the locale flea markets or by promoting new inventory on side walk sales or in store promotions. The demand for new items is escalating as each customer seeks to expand their apparel inventory for the summer season.
The next big event on the calendar is Mothers day and with it being just around the corner, our customers are seeking new items in the women's area to take advantage holiday selling. The best way to keep up with our new items is to visit our web site on a weekly basis and log in to the quick order screen. The user can then click on our Recent Packing's tab and view the items we have packed over the last 14 days. This is a rolling display and items do not display after the 14 day period. These items may still be available but are no longer considered recent packing's. This enables our customers and staff to view only those items that are new.
The recent packing's tab is the most visited area of our web site both by our sales staff and our customer base and in many cases items are here today and gone tomorrow. The advantage goes to the user who takes a few minutes every couple of days to visit the web site and to view the newest arrivals. In many cases the item is sold out even before the image can be uploaded which can take a few days.
We hope you will take advantage of this feature and view some of our newer arrivals. Click on the style link two view just 2 of the 38 new packing's that are displaying today. We have Missy jersey knit rib pants available today for $3.00 per piece and you can view the details by clicking on style number 97530. We also have Women's plus size French Terry Capri's at $3.00 per piece click on style J5360 for details.
While the economy may have you down we are continuing see robust growth in the off price wholesale apparel area both in terms of new customers and increased purchases. If your business needs a little pick up check out our recent packing's and you may find a new item to drive sales.
Rg Riley is a wholesaler of offprice apparel in prepack cases. We sell closeouts, irregulars, and surplus clothing to the discount trade.
The next big event on the calendar is Mothers day and with it being just around the corner, our customers are seeking new items in the women's area to take advantage holiday selling. The best way to keep up with our new items is to visit our web site on a weekly basis and log in to the quick order screen. The user can then click on our Recent Packing's tab and view the items we have packed over the last 14 days. This is a rolling display and items do not display after the 14 day period. These items may still be available but are no longer considered recent packing's. This enables our customers and staff to view only those items that are new.
The recent packing's tab is the most visited area of our web site both by our sales staff and our customer base and in many cases items are here today and gone tomorrow. The advantage goes to the user who takes a few minutes every couple of days to visit the web site and to view the newest arrivals. In many cases the item is sold out even before the image can be uploaded which can take a few days.
We hope you will take advantage of this feature and view some of our newer arrivals. Click on the style link two view just 2 of the 38 new packing's that are displaying today. We have Missy jersey knit rib pants available today for $3.00 per piece and you can view the details by clicking on style number 97530. We also have Women's plus size French Terry Capri's at $3.00 per piece click on style J5360 for details.
While the economy may have you down we are continuing see robust growth in the off price wholesale apparel area both in terms of new customers and increased purchases. If your business needs a little pick up check out our recent packing's and you may find a new item to drive sales.
Rg Riley is a wholesaler of offprice apparel in prepack cases. We sell closeouts, irregulars, and surplus clothing to the discount trade.
Tuesday, April 7, 2009
Making www.rgriley.com easier to navigate
We have designed the http://www.rgriley.com/ web site not just as a means to order online but also as a platform for our customers and subscribers and staff to view our products online jointly. It is this platform that enables everyone to see the image, description, packing details, pricing and the location of the inventory in order to make the best buying decisions possible. Our internet site is used by many of our customers including our distributors, retailers, flea marketers, printers and embroiderers, and charitable organizations just to name a few.
With any technology navigating the site in a timely fashion can be a little difficult when you first get started. In the next few paragraphs I hope to present a few helpful hints that will enable the user to navigate our site faster and produce much more details.
With any technology navigating the site in a timely fashion can be a little difficult when you first get started. In the next few paragraphs I hope to present a few helpful hints that will enable the user to navigate our site faster and produce much more details.
- The number one helpful hint is to create multiple browser instantiations so that the user does not have to navigate back and forth through the online catalog and the ordering section. This can be done with tab browsing by opening two tabs. One tab should be set to the online catalog and on the other tab the user should be logged in and viewing the quick order screen. This will enable the user to locate a style from the online catalog and view the exact pricing on the quick order screen. Enter the 5 character style number manually or copy and paste the 5 character style number from the online catalog into the style field on the quick order screen. You can then jump back and forth between the quick order screen and the online catalog by clicking on the appropriate tab. This can also be done by opening two browser sessions one set to the online catalog and the other logged in to the quick order screen.
- The online catalog presents may ways to view our inventory. You can click on the product line listings and scroll through all of the products which are arranged alphabetically by age range or you can click on the product line listing and select an age range from the drop down list. Clicking on the drop down list narrows the selection and can make navigation much faster for those who are only interested in one size range.
- The second option is to click on any of the age range images that are located at the bottom of the online catalog page and then refine your search by clicking on the drop down arrow and selecting the product line you are interested in viewing. We have many different types of buyers on our web site, some that only purchase men's items and others that only purchase hooded sweat shirts. This circular logic enables all of our customers to view the category and age range they are interested in seeing.
- Use the pop up displays on the online catalog by placing your cursor or mouse over an image and the inventory available will display at each of our warehouses. This enables the user the opportunity to view the inventory levels and disregard any item that does not meet their objectives.
- These pop ups are also available on the feature details page. By placing your cursor on any of the square color icons the inventory available as well as the packing detail information and pricing changes to match the selection. Place your cursor on any of the color icons and watch the pricing, inventory and packing information change.
- The packing details information are considered the most important information available on our web site. The packing details will show you the colors that are in that case for that specific packing (the color listing is located in the upper left hand corner on the line that says Desc:) as well as the sizes that will be in each carton. The overall size scale per case is listed at the bottom of the form in the row labeled size scale.
- The prices on the online catalog are public pricing and do not necessarily represent the actual pricing. The actual pricing can only be seen when you are logged in and on the quick order screen. The pricing is listed by the case and dividing the price by the number of prepack units will generate the actual unit cost however we have a much faster way to view the individual unit cost without using a calculator. Each price on the quick order screen is a hyper link to our Riley real time calculator and therefore simply clicking the price, sale price or closeout price will display the unit costs.
- Freight costs are a major issue today and we have designed the web site so that you can view the freight charges on your order prior to completing the order. Simply place items in the cart and begin the check out process. Once you have selected a ship to address you can select UPS or FEDEX and the freight costs will be displayed for your unique order. The order has not been completed so you are free to cancel the order, edit quantities in the cart or select an alternate warehouse.
RG Riley has a full staff of customer service reps that are available to help you with any of these tips, obtain a freight quote, or provide useful suggestions to help you with navigating our web site and purchasing our products. Please call 1-800-624-3922 and ask for customer service. You can order from RG Riley by phone, fax or on the internet.
Thursday, April 2, 2009
Whats with the multiple packings for each style number
Before the word transparency became popular RG Riley set out on a path to enable our customers and sales staff a way to view our inventory and see the the exact case pack they would be purchasing. Our intentions are to make every effort to enable the user to be able to see the exact size scale they will receive when making any purchase. Over the last 30 years our customers have asked for more and more details about the color assortments they will actually receive and how they can make these assorted cases work for their customer base. It has always been problematic to detail what assortment the customer will actually receive when they place an order for a style and the description simply states "assorted colors and sizes". RG Riley packs 1000's of cases per week and in many examples the color assortment and the size scales change as we pack the entire inventory for any given style. In some cases we may pack the item 20, 30 or even 40 times and each packing can be different from the previous packing.
The new technology we have invested in has produced the means by which we can segregate all the different packing's and let our users choose which packing works best for their business. We are after all in the closeout business and many styles may have very limited colors and sizes even to the point of being one color one size. The simple truth to this is let the customer see what they will be receiving and adjust the price to make sure the value is commensurate with the product. This has enabled our customers to mix and match different packing's and styles and thereby increase the overall profit. Our customers purchase from a diverse set of vendors and what may be a an odd ball assortment for many may be a good value for another.
The multiple packing's will be seen on the web as Pack 1 Assorted, Pack 2 Assorted, Pack 3 white, etc. and for each different packing you will need to view the packing details. Packing's may be priced at different price points based on what we perceive as the desirability of that particular packing. We will also be able to create scales that are heavier in large and xlarge as well as packing's that are heavier on the smalls and mediums and our customers will be able to choose based on their demographics.
While we started this process a little over 6 months ago it will take a while to complete this procedure in our system so you will still see some packs that simply say assorted. These assortments may be random and we do not have the same accuracy that we have produced on those styles that say pack 1, etc.
Should you have any questions please contact one of our customer service reps.
RG Riley
The new technology we have invested in has produced the means by which we can segregate all the different packing's and let our users choose which packing works best for their business. We are after all in the closeout business and many styles may have very limited colors and sizes even to the point of being one color one size. The simple truth to this is let the customer see what they will be receiving and adjust the price to make sure the value is commensurate with the product. This has enabled our customers to mix and match different packing's and styles and thereby increase the overall profit. Our customers purchase from a diverse set of vendors and what may be a an odd ball assortment for many may be a good value for another.
The multiple packing's will be seen on the web as Pack 1 Assorted, Pack 2 Assorted, Pack 3 white, etc. and for each different packing you will need to view the packing details. Packing's may be priced at different price points based on what we perceive as the desirability of that particular packing. We will also be able to create scales that are heavier in large and xlarge as well as packing's that are heavier on the smalls and mediums and our customers will be able to choose based on their demographics.
While we started this process a little over 6 months ago it will take a while to complete this procedure in our system so you will still see some packs that simply say assorted. These assortments may be random and we do not have the same accuracy that we have produced on those styles that say pack 1, etc.
Should you have any questions please contact one of our customer service reps.
RG Riley
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